FAQ
Frequently Asked Questions
We know you have questions. We have the answers.
Hours of Operation
Mon. - Fri. 8am to 5pm
Saturday 8am to 1pm
How do I know if my vehicle has a transmission-related problem?
If you think your vehicle has a transmission-related problem, the only way to truly know is to allow an ASE-certified technician to check your vehicle. Transmission King has only ASE-certified transmission builders on staff.
When should I be given a quote for any required transmission-related service?
At Transmission King, a price quote is always provided prior to service authorization. We want you to feel confident that you are getting the highest quality of work at a fair price.
Is there a charge to find out what is wrong and how much the service will cost?
At Transmission King, there is NEVER a charge for a performance check service, which is how we determine what, if any, service is required on your vehicle.
Our performance check is to help determine if you have a transmission problem, and if so, whether the problem is external or if an overhaul will be required.
This check includes:
- Fluid Check
- Check of all External Adjustments
- Stationary Engagement Check
- Road Test
- Abnormal Noise Check
- Leak Check
- Pan Examination
- Check of Engine Performance
If repairs are necessary, you can feel confident that technicians will perform the work necessary to get you back on the road.
What should I expect when coming to Transmission King?
At Transmission King, we pride ourselves on our effective communication. We know our customers are not experts in transmission repair, but we are. We will walk you through the process to ensure that you are comfortable and confident with any repairs your vehicle requires.
When you first call Transmission King, the service advisor will explain a performance check is required, and that it will be completed at no charge to you.
Once you arrive at the center, a repair order is generated. This order includes information necessary for communication throughout every phase of the service provided.
On completion of the performance check, all required service will be identified and documented. The service advisor will call you with a full report of all performance check findings. He will recommend any required service, and will provide a price quote at that time, as well as a time frame in which the service should be completed.
As soon as the required service is complete, a service advisor will call you.
The service warranty is stated on the repair order, and a copy is provided as a receipt to you.