True Professionalism and Superior Customer Service Since 1957!
Live Answering Service has matured into a highly personalized service. We answer exactly as you wish. Highly trained telephone secretaries sound like your personal secretary.
Message delivery is available by multiple means:
- Professional Answering Service
- Alpha Pager / Text Messaging Dispatch
- Voice Mail with Live Operator Option
- Email Message Retrieval
- Fax Message Retrieval
- Customized Answering Needs
- Friendly and Courteous Operators
Alphanumeric Paging/Text Messaging is the pager that gives you messages that read out in words right across the screen on your pager or cellphone. It's the premier pager for anyone that needs details that can be reached at the push of a button. Experience the alphanumeric pager - its professional, it's efficient.
800 (Toll-Free) Number Support has become a key ingredient for businesses with customers and prospects outside their immediate exchange area. According to a recent study, 48% of adults said they had more confidence in a company that had a toll-free number. Another study showed that ads with a toll-free number pull 20% more responses than those without. We provide support to answer calls at your toll-free number.
Choose a voice mail service that’s just right for you!
Voice Mail provides many variable services such as an internal company network, special information check-in lines, a confidential information line, beeper message insurance, an advertising hotline, etc. Voice mail has many features and applications. Ask one of our communication consultants for a special voice mail brochure on how it applies to your business.
Dual Language. Information repeated in English and Spanish. You can guide your caller, in their own language, through leaving a message or requesting a live operator.
Individual. We’ll assign you a personal phone number as your voice mail box and help you record your greeting. That’s it! You’re set! You then access your messages easily from any touch-tone phone and save or delete them as needed.
Message notification. No need to check your voice mail box countless times throughout the day and night. You can be notified through pagers, cell phones, e-mail, or fax that a message has been left in your box.
The caller can leave a private message of adequate length in your message box, which will often eliminate the need for a return call. If you spend time in the field (or have personnel who do) message notification can be a great way to cut expenses and increase productivity.
Time Specific. Certain actions can be performed via voice mail at specified times throughout the day and night. For example, a caller can automatically be connected to another number during the morning, revert to your office afternoons, and connect to an operator evenings and weekends. You write your own scenario; voice mail implements it.
Information Specific. No need to answer the telephone numerous times only to repeat the same information over and over. Give callers the option to “press 1” for hours, “press 2” for address and directions, “press 3” for special events and (maybe) “press 0” to speak with a staff member. In other words, record the answers to the most frequently asked questions and save yourself for the business at hand.
Operator Assisted. If you want your callers to speak to a live person, you’ll love this service. Information can be gathered, orders can be taken, and appointments can be set. Callers can be connected to you (or your staff) wherever you are at your convenience. The service is especially valuable for seniors, speech or hearing impaired, callers with English as a second language, persons who just get flustered leaving messages without talking to a live person. Operators are specially trained to show patience and skill while conducting these conversations.
Call us at 800-677-NOVA (6682) to speak with a representative about our services, or use our convenient online web form to get more information about Nova's Live Answering Services.