7/24/07

Mikes West Coast Auto Repair,

Dear Richard,

It's really nice when special people do extra-special things.

Thank you so much, for all you have done.

Mrs. B. Wright

7-13-07

Mr. Jerry Comaianni

Mike's Auto Body and Repair

Thanks for making my day a litter brighter, for the care you took to repair my 2002 Altima. And also, for cleaning the paint and making it look like new.

Great Job!

Thank you,

Sincerely,

Mrs. Cierpka

June 26, 2007

Mr. Jerry Comaianni, Estimator

Mike's Auto Body and Repair

Dear Mr. Comaianni:

I want to say thank you for the beautiful job your company did on repairing my car back in May and doing it so fast.

I was so pleased when I returned home in June how nice it was and wouldn't even known I had hit anyone.  My son called me and told me how nice it was and that I would be very pleased.

If I ever need your service again (and I hop I don't)  I will be sure to contact your company.

Thanks again for a job well done.

Sincerely,

Mrs. Potts

Dear Mr. Gannon

A little over a week ago, a very careless and inattentive driver backed into my beautiful car.  Needless to say that this was upsetting to me, howerever, what followed was quite wonderful.  I brought my car to you on Monday so you could give me an estimate of the damages.  You were extremely courteous and efficient.  On Wednesday, I was able to bring my car in for repairs, and two days later, just like you had said, my car was ready.  Not only was she repaired and looked as though nothing bad had ever happened, but she was also gleaming inside and out.

I want to thank you for taking such great care of my lovely Charger, the way I try to myself.  You, as well as everyone I have encountered at  Mike's Auto Body, were refreshingly pleasant, helpful and obviously very competent.  I will gladly recommend you to everybody I know, and will not hesitate to come back to you, even for regular maintenance.  Once again, thank you for helping turn an unfortunate and frustrating event into a very pleasant experience.

Very truly yours,

A. N. Guiler

cc: State Farm Insurance

Mike's Auto Repair,

John,

A HUGE  Thanks to you and your staff for the Excellent care everyone gave to me and my Jeep Commander.  

 Your service is remarkable and your staff very professional and so nice.  I greatly appreciate all that you guys did for me. The Commander looks great again!

Thanks so much,

J. Sloan

Dear Mr. Gannon,

I just want thank you, and all the workers, for the beautiful job fixing my car.  I really appreciate the good work.

Sincerely,

J. Whelan

Dear John,

I don’t think I ever wrote a company to praise their service, so this is a first for me.  I’m sure you must receive many letters like this, so here is one more for you.

I had a most pleasant experience when I brought my car in for body repair and some checks for engine repair.  Your estimate was worth every penny because my car now looks better than before my accident.  A perfect job on the repair, paints and pin stripes.  I also asked for you to check my brakes and some other minor repairs.  To my surprise you said to me that there was no need for new brakes and that the ones I had were just fine.  Honesty will make me a customer for life.  Anytime I went to other repair shops in the past they never said no repair was needed!  I wouldn’t know if I needed a brake job or not, but thanks to you I know I can trust your company.  In this world today it is very hard to find anyone that is honest and I just wanted to thank you!

Another service that you did that surprised me was the cleaning of my car on the inside.  You even cleaned a grease mark on my back seat that was there for a long time!

I think a job well done needs to be praised so here it is in writing!

Thank you again,

JoAnn LaMantia

Dear Mr. Gannon,

I am writing to commend your employees, one in particular, with whom I was very impressed. On 11//07 I brought my car in for body work, as recommended by my insurance company, Liberty Mutual, (as well as friends and colleagues). I rented a car from Enterprise which was there waiting for me when I arrived.

On 11/08, I stopped at Winn Dixie on the way home from school (I am a teacher). Without going into the bizarre sequence of events, I somehow lost the keys to the rental car. I call Mike’s and the gentleman that answered was very kind and sent Randy, (their Roadside assistance man) to help me.

Randy went above and beyond the call of duty as far as I am concerned. When he arrived he was professional and polite and did everything within his power to help me locate the keys. I had thought I dropped them in the trunk. When we finally got the trunk open, the keys were not there. We realized that I possibly dropped them in the parking lot. Although he was called away for another job, he said he would stop by afterward to make sure I was okay.

Randy kept his word and came back to help. I went into the supermarket one more time to inquire about the keys and fortunately someone had found them and turned them in. Randy said he would wait to see that I safely left the parking lot. I made a suggestion to monetarily repay him but he said he just wanted to make sure I was all right. All I can say is Randy has restored my faith in mankind, in terms of taking the time and energy to do help another. He is good people and I request that you share this letter with him and place a copy in his employment file. Thank you!

Sincerely,

Betty Moore

Dear Mr. Sonnier,

Just a note to let you know about the exceptional service I received from your office as well as at Mike's Auto Body, following a comprehensive claim I filed with your office for repairs to my 1998 Ford.

Your office staff arranged immediate preparations for work to be performed on my claim with great expedition and courtesy. It is one of the reasons why State Farm has been my insurance company of choice for over 15 years. During those 15 years, Elmer Day had serviced my policies and, I must admit, I was apprehensive about the uncertainty of how services would be handled under new 'leadership, as I had yet to meet you in person. As a result of this experience, please know that you have a loyal customer in me and my family as well as having garnered my professional respect.

My experience with Mike's Auto Body, as referred by your office, was undeniably one of, if not the best service industry experiences I have ever had. I have lived my life always expecting 200% of myself in all that I do; I am a customer that expects the same from those I do business with. I suppose you can say that my expectations of the service Industry are unrealistically high.  For the first time in my life, the service industry exceeded my highest level of expectations through my interaction with Mike's. The office staff, particularly Debbie Ross, kept me informed of timing and scheduling, promptly returned my calls, orchestrated rental car arrangements, and did so in the most gracious and friendliest of manners. Evelyn Hall was also very helpful. When I finally picked up my vehicle, it was not only repaired as it should be, ft was completely detailed and buffed!

I am fully aware that State Farm is on the higher end of the premium scale in the insurance industry. I have paid more than I could have for insurance over the years by staying with State Farm. My recent experiences have justified those expenditures and I am confidant that you and your offices will not only continue to represent State Farm in the most excellent and professional manner, but also set an even higher standard for not only the company, but the insurance industry at large.

Alexander J Groppe