Our Company
Company History
Swannanoa Carpet City, Inc. is the quintessential definition of a family-owned business. Some people dream of success and others wake up and work hard at it. Don and Linda started this business with the principles to set themselves apart by doing hundreds of little things better. Our success depends on complete customer satisfaction.
Company Vision
Our company vision is to assist our customers (in Western North Carolina) in enhancing the environment that they work or live in by providing quality flooring materials and professional installation.
The value set we use to accomplish this includes the following principles:
- Customer first, quality first, quantity second.
- We will remain positive and productive.
- We will display a high level of compassion, honesty, and integrity when dealing with our customers and business associates.
- We will continue to improve our industry locally, nationally, and internationally through shared knowledge and information.
- We will work as a team; every job is a self-portrait of the person who does it.
At Carpet City we have learned that a good friend is better than therapy. The relationships we have built over 25 years with our suppliers, sales staff, and flooring mechanics keep us in the forefront of the industry.
Don Robinson, the founder, believes if you put your heart, mind, intellect, and soul even to the smallest acts, then this is the secret of success.
