Q: Do I have to get three estimates for my insurance company?

A: You are not actually required to get three estimates; you are required to choose a repair shop and inform your insurance company.

Q: What if the insurance company will not work with the repair shop I want to use?

A: Your insurance company CANNOT refuse to work with the repair shop you pick. Many times, insurance companies will try to guide you towards certain repair shops simply because they receive discounts through those shops.

Q: What are after-market parts?

A: After-market parts are parts made by companies other than your original equipment manufacturer (the company that originally made your vehicle). These parts are often significantly cheaper, but many times not as durable or as good of a fit as parts made by the manufacturer of your car.

Q: What are remanufactured parts?

A: Remanufactured parts are used parts taken from other vehicles and repaired. Sometimes these parts are a cheaper alternative than repairing a damaged part on your vehicle.