Survey

Why did you choose the Barker Property Maintenance Co?

If you made an appointment, how would you rate the following?
(If no appointment was made, skip to question 3)

Waiting time on the phone

Our effort to understand your needs

Availability of appointment times

Confirmation call

Please rate your experience during the estimation stage of the work.

Promptness of greeting you

Courtesy of service advisor

Effort to understand service needs

Recommedation of appropriate work

Explanation of work, cost and time required

Appearance of Estimate/Technician/Vehicles

Comments or questions

In regard to the work done on your property, please rate the performance of the following:

Completed all requested work

Quality of work performed

Work completed within time promised

Effort to obtain parts

Were your property needs taken care of for the first time?

Yes

If not fixed right the first time, what explanation was given?
(Check all that apply)

Could not identify or duplicate condition

Deemed normal condition

Materials not available

Work not performed properly

Other

After the service of your property completed, please rate the following:

Explanation of costs

Explanation of work done

Price paid met estimate

Helpfulness of Technician

Appearance of Technician

Length of time to perform task

Customer service upon calling the office

Comments

At any point during or after your service visit did you ask the manager to resolve any concerns regarding the visit?

Yes

If yes, how would you rate the following?

Efforts of personnel to resolve the concern

Outcome of the contact

Comments

Please rate the service department on the following:

Hours of operation

Technician

Estimator

Appointment Length

Comments

Please rate the overall performance of the Barker Property Maintenance Company on this service visit:

Would you return to Barker Property Maintenance for future service needs?

Yes

Undecided

Would you recommend Barker Property Maintenance to a friend or relative?

Yes

Undecided

What aspects of your service experience did you LIKE MOST?

What aspects of your service experience COULD HAVE BEEN IMPROVED?

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