How do I choose the right locksmith?

The factors in choosing the right locksmith are many. If at all possible, get a referral. If time permits, have a couple of reputable locksmiths already plugged into your cell phone. Make sure they are bonded and insured and able to prove it. Ask if they are members of ALOA (Associated Locksmiths of America), LSA (Locksmith Security Association of Michigan), and MMLA (Michigan Master Locksmiths Association). Contact the Better Business Bureau.

Things to beware: obvious lowball prices over the phone to get you to agree to a service call (bait and switch); not located in the state of Michigan; toll-free numbers; cannot give you a solid price over the phone.

Do not hesitate to call 9-1-1 if there is the slightest uncomfortable feeling with the technician who shows up to do your job. If he tries to bully you or clearly overcharge you, stop the problem in its tracks. This is a very common, very tragic theme in the area with certain disreputable locksmiths.

Do not allow the locksmith to install grossly inferior replacement locks but charge you for the much higher-quality lock being replaced – another common problem in the area.

Don’t be afraid to ask questions and stand over and watch what the technician is doing. A good technician will teach and explain while taking care of your locksmith needs.

Do I buy my own hardware, or do you provide it?

If you choose to buy your own hardware from a store, we will gladly install it. But there is no warranty through us unless we provide the hardware because we were unable to monitor the supply chain or inspect your hardware in advance. Therefore, it does make sense to secure your hardware from your locksmith to assure proper and full warranty.

How important is it to have deadbolt locks installed on your door?

Any time you can add a layer of security, it is a good idea to do it – especially in this day and age when times are tough and property crimes are on the rise. Deadbolt installation is very cost effective. And a deadbolt is much more difficult to break into than a standard knob lock. Are your possessions and your peace of mind worth a few extra dollars?

Is it safe to do business with a mobile locksmith?

That depends on who it is. See above warnings on choosing the right locksmith. No matter whether a locksmith is a mobile technician or has a brick-and-mortar establishment, the above cautions will save you time, money and grief.

Is it true that only car dealerships can properly cut a replacement set of keys?

No. That is absolutely false. In fact, many dealerships do a very poor job of cutting keys. Please remember that when you purchase a vehicle, a key code and/or a PIN code for your keys should be given to you at the time of purchase. Or you should be able to obtain this information free of charge with proof of ownership. Most dealerships will not do that. And rare is the dealership that will cut a key and bring it to your location where it is needed. Our motto is “We Come to You” – because we do.

What do I do if my lock is frozen?

The first thing is prevention. All automobile locks should be lubricated three times a year with WD-40. During the winter, prior to washing your car, squirt WD-40 into your locks and you’ll never have frozen locks.

If your locks do freeze, get your car inside a warm place if possible. If that isn’t possible, you need to get heat onto the key and into the lock. DO NOT USE LIQUID DE-ICER INSIDE YOUR LOCK. THAT WILL RUIN YOUR LOCK.

What is re-keying, and why should I do it?